We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of IT Service Desk Agent (L1) - Korean Speaking (m/f/d) could be the ideal challenge for you.

What you'll do

• Investigate, resolve and / or escalate all tickets reported to the Service Desk
• Act as ticket owner and lead communication with requester for incident life cycle
• Achieve a high 1st level resolution rate w/ adequate documentation
• Initial assessment of the incident /service request
• Resolve in case possible and in line with internal procedures and personal authorization level
• Escalate to 2nd level / dispatch local on-site support in case physical intervention required
• Comply w/ procedures, segregation of duties and service levels
• Contribute to knowledge management
• Answering phone calls from internal End-users
• Major Incident Management process knowledge

Who you are

• Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent
• Minimum 3 years of professional experience with working within IT Service Desk environment
• Basic ITIL methodology knowledge will be an asset
• Proficiency in English and Korean to support employees in the region

Technical skills:

• Knowledge of Windows 10 environment/ Active Directory
• Microsoft Office tools support
• Drivers and software installation support (SCCM)
• Knowledge of Remote Access tools will be an asset
• Cloud computing /application experience
• Basic networking skills
• Knowledge of SAP Modules (especially SD, MM, PP, FI) - will be an advantage

Other skills:

• Good communication / interpersonal skills
• Time/task management, attention to detail and willing to learn new technology
• Ability to learn and solve problems quickly
• Ability to read & analyse business processes, procedures, training material
• Manufacturing environment knowledge - will be an advantage

What we offer

• An open, dynamic corporate culture with flat hierarchies
• Independent work with creative freedom
• Attractive remuneration 
• A wide time window for flexible working, including weekly home office days
• Continuous individual training and further education
• An open exchange of knowledge within the IT community

If you are looking for a variety of challenging tasks with global reach and family atmosphere, then you are most welcome at Knauf IT!

Knauf as an employer

Knauf is an international market leader in the building materials' industry. About 40,000 employees at over 300 locations worldwide generate a turnover of over 12,6 billion euros. The foundation of our success as family business are our corporate values of humanity, partnership, commitment and entrepreneurial spirit. Knauf IT, headquartered in Kitzingen, Germany, is an important driver of the global growth and digital transformation of the Knauf Group. 500 experts are supporting colleagues and customers with modern IT solutions and services.

The Knauf Group is a proud equal opportunities employer. We are committed to a diverse and inclusive working environment and therefore base all our employment selection decisions, within all aspects of our business, on experience, skill, and integrity. We strongly encourage applicants from all walks of life to apply for our positions, irrespective of age, sex, gender identity, disability, sexual orientation, origin, religion, etc.