We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of

Infrastructure Support Specialist-Communication(m/f/d) could be the ideal challenge for you.

What you'll do

• Investigate, resolve and/or escalate all tickets related to Infrastructure (business and process related)
• Act as ticket owner and maintain high quality communication with the business
• Achieve a high 2nd level resolution rate w/ adequate documentation
• Assessment of the incident / service request
• Resolve if possible and in line with internal procedures and personal authorization level
• Cooperate and communicate with 3nd level support if needed
• Comply w/ procedures, segregation of duties and service levels
  
• Contribute to knowledge management
  
• Perform other activities provided by your Team Lead
  

Who you are

•  3+ years experience in supporting areas like MS Exchange Server, Skype for Business, Mobile device management, Telephony (Mitel), Exchange Online, Email gateways
•  Familiarity with various technologies: MS Exchange Server 2016, Skype for Business 2015, Exchange Online
•  Skype for business/Teams
•  Managing MDM Intune
•  Experience in MS Exchange/ Administrating is required
•  Intermediate knowledge/experience about Skype for Business 2015 /Team
•  Basic knowledge about Active Directory, Azure
•  Strong troubleshooting skills
•  Basic skills related to Telephony (PBX) MX1, Teams
•  Experience working with email gateways
•  Knowledge of fluent English required
•  Knowledge of Spanish / German / French is an asset
•  Clear service orientation
•  Good communication / interpersonal skills
•  Ability to work in a Team
•  MS Exchange/ Skype for Business certificates/ coursed is an asset
•  Mitel and Retarus applications knowledge is an asset
• Fortimail, Cloudflare gateways is an asset
• Endpoint (Intune in Azure) is an asset
• EXO (Exchange Online in Azure) is an asset
• MS Defender (connected with EXO) is an asset
  
  
  

What we offer

• An open, dynamic corporate culture with flat hierarchies
• Independent work with creative freedom
• Attractive remuneration 
• A wide time window for flexible working, including weekly home office days
• Continuous individual training and further education
• An open exchange of knowledge within the IT community

If you are looking for a variety of challenging tasks with global reach and family atmosphere, then you are most welcome at Knauf IT!

Knauf as an employer

Knauf is an international market leader in the building materials' industry. About 40,000 employees at over 300 locations worldwide generate a turnover of over 12,6 billion euros. The foundation of our success as family business are our corporate values of humanity, partnership, commitment and entrepreneurial spirit. Knauf IT, headquartered in Kitzingen, Germany, is an important driver of the global growth and digital transformation of the Knauf Group. 500 experts are supporting colleagues and customers with modern IT solutions and services.

The Knauf Group is a proud equal opportunities employer. We are committed to a diverse and inclusive working environment and therefore base all our employment selection decisions, within all aspects of our business, on experience, skill, and integrity. We strongly encourage applicants from all walks of life to apply for our positions, irrespective of age, sex, gender identity, disability, sexual orientation, origin, religion, etc.