Service Desk Agent 1st Line with English
We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of Service Desk Agent 1st Line with English could be the ideal challenge for you.
What you'll do
- Act as the first point of contact via hotline, email, and ticketing system
- Investigate, resolve, or escalate all reported tickets with a focus on achieving a high 1st level resolution rate
- Provide initial assessment of incidents and service requests
- Resolve tickets in line with internal procedures and escalate when necessary
- Comply with procedures, segregation of duties, and service levels
- Contribute to knowledge management
- Perform other duties assigned by Team Coordinator/Lead
Who you are
- Fluent in English
- Familiarity with desktop OS (Windows 7/Windows 10).
- Basic knowledge of troubleshooting applications (Outlook, MS Office, SCCM).
- Experience in basic hardware issues troubleshooting and drivers support.
- 1+ years of experience in Infrastructure support service desk or relevant desktop support
We.You.Together.
- We all shape our lives in our own way. As an employer, we are an important part that indirectly supports this with a wide range of offers, as well as providing security and reliability for all employees. This includes, among other things:
- Security: Permanent employment contract in a stable, successful family owned business
- Flexibility: 50/50 hybrid remote work
- Fitness and health: Discounts on various sports and leisure activities, active health promotion, private health care, occupational safety, and more
- Time Savings: parking and direct access to public transport (train, bus)
-
Feel Welcome: Welcome days and individual onboarding, company and team events
- Personal career and career development: Individual support for extra-occupational studies, further education and training courses
- Benefits and vouchers: Employee vouchers and discounts with well-known brands as well as discounted employee purchasing
- Inspiring work environment: Our nicely designed office offers you an environment that fosters creativity and productivity. We love coming together as a team here!
Knauf as an employer
Knauf is an international market leader in the building materials' industry. 42,000 employees at over 300 locations worldwide generate a turnover of over 12,6 billion euros. The foundation of our success as family business are our corporate values of humanity, partnership, commitment and entrepreneurial spirit. Knauf IT, headquartered in Kitzingen, Germany, is an important driver of the global growth and digital transformation of the Knauf Group. 500 experts are supporting colleagues and customers with modern IT solutions and services.
The Knauf Group is a proud equal opportunities employer. We are committed to a diverse and inclusive working environment and therefore base all our employment selection decisions, within all aspects of our business, on experience, skill, and integrity. We strongly encourage applicants from all walks of life to apply for our positions, irrespective of age, sex, gender identity, disability, sexual orientation, origin, religion, etc.
- Department
- Customer & Technical Service
- Locations
- Poland - Katowice (IT Service Center)
- Remote status
- Hybrid Remote
- Employment type
- Full-time
- Work Model
- hybrid
Poland - Katowice (IT Service Center)
Workplace & Culture
(Click below to explore more)
About Knauf IT
Knauf IT is a driving force behind the global growth and digital transformation of the family-owned Knauf Group, one of the world's leading manufacturers of building materials. More than 500 experts at Knauf IT are supporting 40,000 employees and the customers of the Knauf Group with modern IT solutions and services at over 300 locations worldwide. Our corporate values of humanity, partnership, commitment and entrepreneurial spirit form the basis for the successful growth to more than 12,6 billion Euro annual sales.
Service Desk Agent 1st Line with English
Loading application form